Explore Gratogana’s ownership, licensing, payments, withdrawal terms and games, with details by market.

What’s covered in this brandsheet?

This brandsheet covers Gratogana’s ownership and licensing, accepted countries, payment methods, withdrawal times and limits, games and providers, mobile access, loyalty programmes and offers, customer support and safer gambling tools. Market-varying facts are organised by country to show the terms, services and options recorded in each market.

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Gratogana lists no accepted countries and no market record is published, so every value on this page is brand-level.

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Gratogana at a glance

All 39 data points in the record

Gratogana welcome offers

The welcome offer as recorded.

No active welcome offer is recorded for Gratogana.

The record

Explore Gratogana’s ownership, licensing, payments, games and player controls. Missing details are marked ‘Not recorded’.

Gratogana ownership and licensing

Section summary

Gratogana launched in 2020 and is owned or operated by Playes PLC. Its licences include a Dirección General de Ordenación del Juego licence.

Owner / operator Playes PLC
Established 2020
Registered address Calle Almagro 9, 28010, Madrid, Spain
Licences Dirección General de Ordenación del JuegoSpain
BrandBing safety score 2.0 out of 10 BrandBing’s own assessment from the licence, the editorial rating and moderated warnings; separate from operator confirmationNo brand-specific explanation of this score is published yet
Community warnings No moderated community warnings on record Moderated forum reports only; regulator notices are not tracked here

Gratogana countries and account currencies

Section summary

Account currencies include EUR.

Accepted countries Not recorded
Restricted countries Not recorded
Player languages English, Spanish
Account currencies EUR
Default account currency Not recorded

Gratogana deposits and payment methods

Section summary

Gratogana accepts Skrill, Neteller and Paysafecard.

Deposit methods Skrill, Neteller, PaysafeCard, VISA, Mastercard, PayPal, Bizum
Minimum deposit Not recorded
Cryptocurrencies Not recorded
Payment fees Not recorded

Gratogana withdrawals and verification

There is not enough information in this section for a summary yet. The details below show what is available.

Withdrawal methods Not recorded
Minimum withdrawal Not recorded
Withdrawal times Not recorded
Identity check timing Not recorded
Identity verification Not recorded
Cancellation policy Not recorded

Withdrawal limits

No withdrawal limits are recorded for this brand. That does not mean none apply: check the casino’s terms before a large withdrawal.

Gratogana casino games and providers

Section summary

Gratogana offers slots, table games, live casino and scratch cards, with providers including NetEnt, Nolimit City and Play'n GO. The catalogue includes exclusive titles and progressive jackpots, and the live casino covers blackjack and roulette. The catalogue totals 1,405 games.

Total games 1,405
Slots Not recorded
Table games Not recorded
RTP range Not recorded
Game categories Slots, Table Games, Live Casino, Scratch Cards
Promoted slots Not recorded
Demo play No
Exclusive content Yes
Progressive jackpots Yes
Buy bonus games No
Sportsbook No
Software providers NetEnt, Nolimit City, Play'n GO, Evolution Gaming, Pragmatic Play, Red Tiger Gaming, Big Time Gaming, Endorphina, Games Global, MGA, Spinoro, Hacksaw Gaming, Amusnet, Spribe

Live casino

Live games Not recorded
Live providers Not recorded
Branded live tables Not recorded
Dealer languages Spanish, English
Live game formats Blackjack, Roulette

Gratogana mobile access and account features

Section summary

Gratogana supports mobile-browser play, with account features including game history and slot tournaments.

Mobile compatible Yes
Native application No
Platform Browser
Apple App Store Not recorded
Google Play Not recorded
App stores checked Not recorded

Account features

Slot tournaments Yes
Daily missions Not recorded
Favourite games list Not recorded
Game history Yes

Gratogana loyalty, cashback and bonuses

Section summary

Gratogana offers a loyalty programme. A VIP programme is also available.

Loyalty programme Yes
Programme details A loyalty/VIP-related contact address is referenced, but no explicit point accrual or redemption mechanics were verified.
Loyalty schemes Not recorded
VIP programme Yes
VIP tiers VIP program exists, but tier names were not explicitly verified.
VIP withdrawal cap Not recorded
Cashback Not recorded

Gratogana customer support and complaints

Section summary

Gratogana offers live chat, email and telephone support, available during Live chat: Monday-Friday 08:00-00:30, Saturday-Sunday 12:30-21:00.

Live chat Yes
Email support@gratogana.es
Telephone +34 911 87 16 37
Telephone status Not recorded
Support hours Live chat: Monday-Friday 08:00-00:30, Saturday-Sunday 12:30-21:00; other channels reported 24/7 by some review sources
Contact page Not recorded

Gratogana safer gambling and account protection

Section summary

Gratogana provides deposit limits and auto-exclusion. It also carries out age checks.

Player controls Auto-exclusion; Deposit limits
Self-exclusion Self-exclusion is available via Spanish responsible gambling tools; exact duration options were not explicitly verified.
Cross-exclusion registry RGIAJ
GamCare certification No
Age checks ID document upload (DNI/NIE)
Behavioural monitoring Not recorded
Affordability checks Not recorded
Problem gambling policy Supports Spain-specific responsible gambling controls including self-exclusion and links to Spanish support resources such as RGIAJ/FEJAR in review sources.
Safer gambling page Not recorded

Frequently asked questions about Gratogana

Is Gratogana licensed?

Yes, Gratogana holds a Dirección General de Ordenación del Juego licence in Spain. Playes PLC owns or operates Gratogana. Gratogana has operated since 2020.

Ownership and licensing in the record

Which payment methods and currencies does Gratogana accept?

Gratogana accepts 7 deposit methods: Skrill, Neteller, PaysafeCard, VISA, Mastercard, PayPal, and Bizum.

Gratogana supports 1 account currencie: EUR.

Deposits and payment methods in the record

What rewards does Gratogana offer?

Gratogana offers a loyalty programme and a VIP programme.

Loyalty, cashback and bonuses in the record

What games can you play at Gratogana?

Gratogana offers slots, table games, live casino, and scratch cards, with titles from studios including NetEnt, Nolimit City, and Play'n GO. The library holds 1,405 games.

Gratogana offers exclusive titles and progressive jackpots.

Casino games and providers in the record

Which game providers does Gratogana use?

Gratogana sources its games from 14 studios: NetEnt, Nolimit City, Play'n GO, Evolution Gaming, Pragmatic Play, Red Tiger Gaming, Big Time Gaming, Endorphina, Games Global, MGA, Spinoro, Hacksaw Gaming, Amusnet, and Spribe.

Casino games and providers in the record

What live casino games does Gratogana offer?

Gratogana's live casino carries blackjack and roulette. Dealers speak Spanish and English.

Casino games and providers in the record

How do I contact Gratogana?

Gratogana provides support through live chat, email, and phone.

Gratogana's stated support hours: Live chat: Monday-Friday 08:00 to 00:30, Saturday-Sunday 12:30 to 21:00; other channels reported 24/7 by some review sources.

Customer support and complaints in the record

What languages is Gratogana available in?

Gratogana offers its site in English and Spanish.

Customer support and complaints in the record

Can you play Gratogana on mobile?

Yes, Gratogana runs in a mobile browser with no download required.

Mobile access and account features in the record

Does Gratogana have a sportsbook?

No, Gratogana does not offer a sportsbook: its offering focuses on slots, table games, live casino, and scratch cards.

Casino games and providers in the record

What responsible gambling measures does Gratogana offer?

Gratogana provides Auto-exclusion and deposit limits.

Gratogana's self-exclusion: Self-exclusion is available via Spanish responsible gambling tools; exact duration options were not explicitly verified.

Separately from those controls, Gratogana verifies a player's age: ID document upload (DNI/NIE).

Gratogana's problem-gambling policy: Supports Spain-specific responsible gambling controls including self-exclusion and links to Spanish support resources such as RGIAJ/FEJAR in review sources.

Safer gambling and account protection in the record

Affiliate information Commercial details for partners working with Gratogana, separate from the record
Affiliate network NetoPartners
Brandbing deal Not recorded
Commercial terms Agreed per brand: contact the affiliate manager for current rates
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Scope
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About this record

Unclaimed record

These fields come from public sources and have not been confirmed by the operator. A representative of Gratogana can claim the brand to manage its profile and submit updates; claiming does not confirm the information.

Last edited
10 Sep 2026

All-markets view: no market record is published yet, so every value is brand-level.

Record details

Composed 30 Oct 2026 from casino record #2805 (gratogana) and its offer register · last data change 10 Sep 2026. Self-exclusion durations and commercial terms are withheld by policy · empty fields print as Not recorded · Methodology.